Dispute Resolution 
NICEIC Complaint Process 
 
Redwood Electrical Services, an NICEIC Domestic Installer offers its customers the ability to access the NICEIC complaints process. This can be accessed via www.niceic.com 
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website www.disputeresolutionombudsman.org 
DOCUMENTS TO DOWNLOAD 
Provision of Service Regulations 
Name: Redwood Electrical Services 
Legal form: A company registered in the UK 
Service: The installation, servicing, maintenance, testing and inspection of electrical equipment in domestic and business premises 
Registered office and postal address: 77 Cheylesmore Drive, Camberley, Surrey, GU16 9BW 
Telephone: 0787 433 5323 
Fax: n/a 
Email: enquiries@redwoodelectrical.co.uk 
Public registers: N/A 
VAT number: 254957173 
Regulating body: NICEIC registration number D603820 
General terms and conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works. 
Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it. 
Work Guarantees: All works guaranteed for 12 months from date of completion, this covers parts (unless different guarantees are available) and labour, please see our full guarantee document for further information. Your statutory rights are not affected by our guarantee. 
Complaints: Complaints can be made by contacting Andy Wallis at the above address. 
The NICEIC also operate a complaints procedure and you can access this by visiting www.niceic.com or by calling 0333 202 5720 
Registered with 
The way we work 
 
We are time served professionals and have many years experience working within the trade. 
The materials we use are of the highest quality as we hand pick them using only the most reputable suppliers. 
Most times we get new jobs just from recommendations as a lot of our customers pass our details to their friends and family. 
We always provide services on time and within the planned budget. 
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